Shipping policy

Shipping Policy

Thank you for choosing Mae Bridal. We are committed to ensuring every order is handled with the utmost care and arrives as expected.

Mae Bridal is the seller for every order placed on maebridal.com. Some items ship from our Santa Monica showroom and some are shipped to you directly by the designer who makes them. Whoever packs the box, Mae Bridal remains your point of contact from purchase through to delivery.

Ready-to-Wear Items

Processing Times

Processing times vary by item and are stated on each product page. Where no time is stated, please allow 5 to 10 business days from order confirmation. Processing times do not include weekends or holidays.

If we cannot meet the processing time stated at the time of your order, we will email you and you may cancel for a full refund.

Shipping Rates & Estimates

Shipping charges are calculated and displayed at checkout based on your location and selected shipping method.

Standard: 5 to 8 business days after shipment
Expedited: 3 to 5 business days after shipment (available on request only, additional fees apply)

All original shipping costs are non-refundable. Ready-to-wear returns are subject to a return shipping fee. See our Return & Exchange Policy for details.

Items Shipped Directly by the Designer

Some ready-to-wear pieces are held and shipped by the designer rather than from our showroom. Where that applies, it is stated on the product page. These orders work slightly differently:

You will receive an order confirmation from Mae Bridal as soon as your order is placed
The designer ships the item directly to you. Processing and transit times vary by designer and are stated on the product page where known
Tracking is emailed to you as soon as the item ships, and may come from the designer's carrier account
Where an order contains items from more than one designer, they will arrive in separate parcels, sometimes on different days, at no extra cost to you
Mae Bridal remains your point of contact for the whole order. If anything is late, missing or wrong, email team@maebridal.com and we will deal with the designer and the carrier for you
Returns on these items are arranged by Mae Bridal and go back to the designer. See our Return & Exchange Policy

Mae Bridal is not responsible for delays caused by a designer, a carrier, or any circumstance beyond our control, but we will always chase it on your behalf and keep you informed.

Made-to-Order Items

All made-to-order items at Mae Bridal are created uniquely for you. Please review the following terms carefully before placing your order.

Payment Terms

Full payment is required to confirm your order, unless a payment plan is offered
All purchases are final. After order details are confirmed, payments are non-refundable and non-transferable under any circumstances
By completing payment, you agree to all terms and conditions outlined in our policies

Order Confirmation

Within 48 hours of purchase, you'll receive an email with your estimated production lead time and a request for your measurements
You may cancel for a full refund at this stage if the lead time or details don't work for you
Once you confirm all details, Mae Bridal will place your order with the designer
No changes can be made after confirmation. Please review everything carefully before approving
After confirmation, all payments are non-refundable and non-transferable

Production lead times are typically 3 to 9 months depending on the designer and item. Processing times do not include weekends or holidays.

Delivery & Pickup

Once your item is ready, Mae Bridal will notify you to arrange pickup or shipment.

Pickup

Items are available for pickup from our Santa Monica showroom at the agreed-upon time
You will be notified when your item is ready for pickup

Shipment

If you prefer shipment, Mae Bridal can facilitate drop-off at a shipping center as a courtesy
The customer is responsible for all shipping costs, including packaging, insurance, and carrier charges
Mae Bridal is not liable for any damage, delay, or loss that occurs during transit once items are handed over to the shipping carrier
The customer assumes full responsibility for coordinating with the carrier regarding any claims or transit issues

All made-to-order items are non-refundable. See our Return & Exchange Policy for details.

Order Tracking

Once your order has shipped, you will receive an email with your tracking information and carrier details.

Allow up to 48 hours for tracking updates to reflect after shipment
For made-to-order items, you will receive a production status update before your item ships
For designer-shipped items, tracking may be issued by the designer's carrier account

For tracking assistance, contact us at team@maebridal.com with your order number.

International Shipping

We currently ship to the United States only. This applies to every item on the site, including those shipped directly by a designer, whatever shipping that designer may offer through their own channels.

If you would like to place an international order, please contact us at team@maebridal.com and we will do our best to accommodate your request. Where we are able to arrange it, any import duties, taxes and customs fees are determined by the destination country and are the responsibility of the recipient.

Shipping Delays

Delivery timeframes are estimates and may vary due to factors outside our control, including carrier delays, weather events, high-volume periods, or unexpected production delays. We will proactively communicate any known delays via email.

Lost or Damaged Packages

Please inspect your order upon delivery and contact us immediately if your item is damaged or lost in transit.

Email team@maebridal.com with your order number and details.

Damage or a wrong item must be reported within 48 hours of delivery. Photographs of the item and the packaging help us resolve it quickly
For a parcel that is marked delivered but has not arrived, or that stops tracking in transit, contact us and we will open a carrier investigation on your behalf. Please allow the carrier's standard investigation window, usually 5 to 10 business days
This applies equally to items shipped directly by a designer. We will work with both the designer and the carrier for you. You do not need to contact the designer
All made-to-order shipments include insurance and require a signature upon delivery
For made-to-order items shipped by the customer's chosen carrier, Mae Bridal is not liable for transit damage or loss

Agreement

By making a payment, the customer agrees to all terms and conditions stated in this Shipping Policy and our Return & Exchange Policy. For questions or concerns regarding these terms, please contact Mae Bridal before placing your order.

Contact Us

Email: team@maebridal.com
Phone: (310) 987-7606
Showroom: 145 Bay St, Unit 9, Santa Monica, CA 90405

Last updated: 16 September 2026

Your cart

Your cart is empty