Shipping policy

Shipping Policy

Mae Bridal is the seller for every order placed on maebridal.com. Some pieces ship from our Santa Monica showroom and some ship directly from the designer who makes them. Whoever packs the box, we are your point of contact from checkout to delivery.

Processing times

• Ready to ship: dispatched within 5 to 7 business days.
• Made to order: production time varies by designer. Please refer to the product page for details.

Processing times do not include weekends or holidays. If we can't meet the time stated when you ordered, we'll email you and you may cancel for a full refund.

Transit times

• Standard shipping: typically 3 to 8 business days after dispatch.
• Rush shipping: email team@maebridal.com for options. Additional fees apply.

Shipping costs are calculated at checkout. Original shipping costs are non-refundable.

Orders with more than one designer

Pieces from different designers ship separately and may arrive on different days, at no extra cost to you. Tracking is emailed as each parcel ships and may come from the designer's carrier.

Made-to-order gowns

• Within 48 hours of purchase, we'll email your estimated lead time and request your measurements. You may cancel for a full refund at this stage.
• Once you confirm your details, we place your order with the designer. No changes can be made after confirmation, and payments become non-refundable and non-transferable.
• Lead times are typically 3 to 9 months depending on the designer.
• When your piece is ready, we'll arrange pickup at our Santa Monica showroom or shipment. Shipped gowns are insured and require a signature. Shipping costs are paid by the customer.

Where we ship

We currently ship within the United States only. For international requests, email team@maebridal.com and we'll do our best to help. Any duties, taxes and customs fees are the responsibility of the recipient.

Delays, lost or damaged parcels

Delivery times are estimates and can be affected by carriers, weather, busy seasons or production. We'll email you about any known delays.

Please inspect your order on arrival. Damage or a wrong item must be reported within 48 hours of delivery to team@maebridal.com, with your order number and photos of the item and packaging. If a parcel is marked delivered but hasn't arrived, or stops tracking, let us know and we'll open a carrier investigation (usually 5 to 10 business days). We handle everything with the designer and carrier for you.

Contact us

Email: team@maebridal.com
Phone: (310) 987-7606
Showroom: 145 Bay St, Unit 9, Santa Monica, CA 90405

By placing an order, you agree to this Shipping Policy and our Return & Exchange Policy.

Last updated: 6 October 2026