Refund policy
Return Policy
Mae Bridal is the seller for every order placed on maebridal.com, including pieces shipped directly by the designer. All returns are arranged through us.
Return windows by designer
Return windows start from the date of delivery.
| Return window | Designers and categories |
|---|---|
| 7 days | Ariel Taub (jewelry, garters and non-custom clutches) |
| 14 days | Ashley Stambouli (ready-to-ship styles), Fleur du Mal (ready-to-wear only), For Love & Lemons (ready-to-wear only), Lara New York, Selena Huan Studio (ready-to-ship styles) |
| 30 days | Astor & Orion, Dog House Pearls, Simitri, Their Studios |
|
Final sale by category |
All lingerie, intimates and swimwear (including Fleur du Mal and For Love & Lemons lingerie), all made-to-order, made-to-measure and custom pieces, all sale items, and anything personalized, engraved or altered |
|
Final sale by designer |
Alejandra Oria, Ariel Taub veils, Atana, Aurate New York, Awe Inspired, Bliss Bridal, Bo & Luca, Claire La Faye, Eleonore Pauc, Gigi Pip, Heaven Mayhem, HUIT, Ivy Kirk, Jasmine Chong, Kailee P., Kimono Dragon, Krystell Barraza, LA'AVANA, Makeup Junkie Bags, Mignonne Gavigan, Monetre, Paradigm Design, Powered by People, Project Bridal, Rouvell, Sandshaped, Sarah Bray Bermuda, Shebobo, Starlight Jewelry, Studio Bride, Tailored Tulle, Théoro, Tiana New York, Walter Baker, Storai |
If a piece falls under a final sale category, it is final sale even if its designer appears in a return window above. Not sure which applies? Just ask us before you order.
Always final sale
The following items may not be returned:
- Made-to-order, made-to-measure and custom pieces, including gowns
- Lingerie, intimates and swimwear, for health and hygiene reasons
- Sale items and anything marked final sale
- Personalized, engraved or altered pieces
Return conditions
Items must be new, unworn and unwashed, with original tags, packaging and accessories. Items showing signs of wear, or missing tags, will not be accepted and will be sent back at your expense.
How to start a return
Email team@maebridal.com within your return window with your order number and reason for return. We'll send your return label and instructions. Some pieces go back to the designer, so the return address may differ from where your parcel came from. Returns sent without our approval will not be accepted.
Return fee
The customer pays for the return label and processing. This is typically $25, and may be higher for larger pieces. We'll confirm the amount when you start your return, and it is deducted from your refund. Original shipping costs are non-refundable.
Exchanges
We don't offer exchanges. Please return the eligible item for a refund and place a new order.
Refunds
Once your return is received and inspected, we'll issue your refund to the original payment method within 10 business days. For pieces returned to a designer, this starts when the designer confirms receipt. Your bank may take a few extra days.
Damaged or incorrect items
Please inspect your order on arrival. Report damage or a wrong item within 48 hours of delivery to team@maebridal.com, with photos of the item and packaging, and we'll make it right with the designer and carrier.
Made-to-order pieces
Each made-to-order piece is handmade to the designer's standard sizing, so small variations from photos or samples are not defects. Alterations such as hemming or a bustle may be needed for a tailored fit.
Contact us
We're always happy to talk through sizing or fit before you order.
Email: team@maebridal.com
Phone: (310) 987-7606
Showroom: 145 Bay St, Unit 9, Santa Monica, CA 90405
Last updated: 6 October 2026