Refund policy

Return & Exchange Policy

At Mae Bridal, we specialize in curating made-to-order and ready-to-wear pieces that are unique and hard to find anywhere else.

Mae Bridal is the seller for every order placed on maebridal.com. Some items are shipped to you directly by the designer who makes them. Whoever packs the box, Mae Bridal remains your point of contact from purchase through to delivery and returns.

All made-to-order, lingerie and intimates, swimwear and final sale purchases are final and cannot be returned or exchanged.

Ready-to-wear items may be returned within 14 days of delivery in new, unworn condition with original tags attached. Please note we are a small business and returns do affect our bottom line, so a return fee of $25 is deducted from your refund to cover shipping & restock fees.

Return Options

Ready-to-Wear Items

Eligible for return within 14 days of delivery
Must be unworn, unwashed, and in original condition
Original tags must be attached
Must include all original packaging and accessories
Once a return is approved, the item must be postmarked within 14 days of delivery
Return shipping is deducted from your refund. For U.S. returns we charge $25 return & restock fee.

Any item that shows signs of wear (stains, odor, missing tags, missing accessories, etc.) will not be accepted.

Items Shipped Directly by the Designer

Some ready-to-wear pieces are held and shipped by the designer rather than from our Santa Monica showroom. Where that applies, it is stated on the product page.

The same 14 day return window from delivery applies
All returns are arranged by Mae Bridal. Email us at team@maebridal.com and we will open the return and send you instructions. Please do not ship anything back without a return authorization from us.
Returns are sent to the designer, not to our showroom, so the return address will be on your return authorization and may differ from the address on your parcel
Return shipping is deducted from your refund. For U.S. returns we typically charge $25 return & restock fee.
Lingerie, intimates, swimwear, made-to-order and final sale items remain final sale whoever ships them

Made-to-Order & Custom Items

All sales are final. No returns or exchanges
This includes custom gowns, made-to-order accessories, and any item listed as made-to-order, made-to-measure or custom
If returned, items will not be accepted and will be sent back at the customer's expense

Final Sale Items

Not eligible for return, store credit, or exchange
If returned, items will not be accepted and will be sent back at the customer's expense

Lingerie, Intimates & Swimwear

All lingerie, intimates and swimwear are final sale. Not eligible for return, exchange, or store credit
For health and hygiene reasons, intimate apparel and swimwear cannot be resold once they have left our care, so we are not able to accept them back
This includes bras, bralettes, bodysuits, slips, thongs, garters, garter belts, swimwear and any item listed under lingerie or intimates
This applies equally to pieces shipped directly by the designer
We are always happy to talk through sizing before you order. Email team@maebridal.com and we will help you get it right the first time
If returned, items will not be accepted and will be sent back at the customer's expense

How to Start a Return

To begin a return for an eligible item, email us within 14 days of delivery. Our team will review your request and provide return instructions. This is the same process whether the item shipped from our showroom or from the designer.

Email: team@maebridal.com

Please include your order number and reason for return in your email. Returns initiated without prior approval will not be accepted.

Return Costs

U.S. returns: $25 flat rate deducted from your refund to cover return shipping, unless a different amount is stated in your return authorization
International returns: $50 USD flat rate deducted from your refund
All original shipping costs are non-refundable

Exchanges

Size Exchanges (Ready-to-Wear Only)

We may offer direct size exchanges for ready-to-wear U.S. orders. To request a different size of the same item, contact us at team@maebridal.com within your 14 day return window. If the size is sold out, the item will need to be returned for a refund instead. Size exchanges on designer-shipped items are subject to that designer's stock and we will confirm availability before we process it.

Customer covers all shipping fees for exchanges.

Style Exchanges

We do not offer style exchanges at this time. Please process your item as a return and place a new order for the piece you would prefer.

Made-to-Order Items

Since all made-to-order items are created uniquely for you, we do not offer exchanges. Please contact us with any questions prior to purchasing.

Refunds

Once your return is received and inspected, we will process your refund within 10 business days. Refunds are issued to your original payment method. Please allow additional time for your bank or credit card company to process.

For items returned to a designer rather than to our showroom, the 10 business days run from the date the designer confirms receipt. We will keep you updated.

If more than 15 business days have passed since your refund was approved, contact us at team@maebridal.com for assistance.

Damages and Issues

We are committed to delivering the best experience for our customers. Please inspect your order upon delivery and contact us at team@maebridal.com if your item is defective, damaged, or incorrect. Our team will assess the issue and work to make it right.

Damage or a wrong item must be reported within 48 hours of delivery. Photographs of the item and the packaging help us resolve it quickly. This applies to every order, including items shipped directly by the designer, and we handle the claim with the designer and the carrier on your behalf.

If returned without emailing us first, items will not be accepted and will be sent back at the customer's expense.

Made-to-Order

Made-to-order items are created based on each designer's standard sizing. Each item is handmade, so minor variations from online photos or showroom samples may occur and are not considered defects.

Additional alterations may be required for a tailored fit, including (but not limited to) hemming, bustle, and fit adjustments.

Custom Products

Custom-made products are exempt from general return eligibility under EU and U.S. regulations.

Contact Us

For any questions regarding our policy, please reach out before purchasing, we are always happy to help.

Email: team@maebridal.com
Phone: (310) 987-7606
Address: 145 Bay St, Unit 9, Santa Monica, CA 90405

Last updated: 16 September 2026

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